Shipping policy

SHIPPING POLICY

At Bota, we aim to process and deliver your orders safely and on time.

1. Order Processing
Orders are usually processed within 1–2 business days after successful order confirmation.

2. Shipping Time
Once your order is shipped, delivery usually takes approximately 3–7 business days, depending on your location and courier service.

3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.

4. Order Tracking
Once your order has been shipped, tracking details may be shared with you through your registered contact details.

5. Delivery Delays
Delivery times may be affected by courier delays, weather conditions, public holidays, remote locations, incorrect address details, or other circumstances beyond our control.

6. Incorrect Address
Please make sure that your delivery address, phone number and other contact details are correct before placing your order. Bota is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

7. Damaged Package
If you receive a visibly damaged or leaking package, please take clear photos/videos before opening it and contact us within 48 hours of delivery.

8. Contact Us
For any shipping or delivery-related questions, please contact Bota through the contact details provided on our website.

Bota reserves the right to update this Shipping Policy when necessary.