Refund policy

RETURN & REFUND POLICY

At Bota, we are committed to providing you with quality products and a great shopping experience.

1. Return Eligibility
Due to hygiene and personal-care product safety, we generally do not accept returns once the product has been delivered and opened or used.

2. Damaged or Incorrect Product
If you receive a damaged, leaked, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:
• Your Order ID
• Clear photos/videos of the package and product
• Photos of the shipping label

After verification, we may provide a replacement or refund, as applicable.

3. Wrong or Missing Product
If you receive a product different from what you ordered, or any product is missing from your order, please contact us within 48 hours of delivery.

4. Refunds
If your refund is approved, the amount will be processed to your original payment method. Processing time may vary depending on your payment provider or bank.

5. Cancellation
Orders can be cancelled only before they are shipped. Once an order has been shipped, cancellation may not be possible.

6. Contact Us
For any return, replacement, refund, or order-related queries, please contact Bota through the contact details provided on our website.

Bota reserves the right to review and verify each return or refund request before approving it.